Our Client Story
A few years back, one of the online retailer giants, Footway Group, in Sweden, contacted us.
The client asked for something out of the box. They wanted an image clipping path for product photos, and multi clipping path for recoloring or touching up pictures. Also, the images needed shadow underneath. Most images required multi-clipping and background isolation by default.
And guess what? Our client requested this urgent image editing service of 5200+ images in less than 24 hours.
*ASK or GET A QUOTE*
The event that followed is simple yet remarkable for us. FotoMasking‘s support team responded within 5 minutes. The client needed clarification and reassurance about how it could be possible to deliver such a large quantity of files in this period.
No way, do I have to pay for it? They were surprised when we sent them the test work between email conversions! (Free trial).
– No, it’s free!
Check out the test results from that day.
What were the requirements of Footway?
1) Consistent hand-made Photoshop clipping path for product photos.
2) Multiple clipping paths in specific images as per the instructions.
3) Addition of drop shadow service and custom shadow or Photoshop shadow recovery.
4) Fixing scratches on the photos of shoes, watches, bags, and women’s fashion accessories.
5) Touch-up of the model photos and products.
And Team Fotomasking got this done
- A) We delivered 3700+ images as clipping path, cutout and shadows. Most of them were photography product photos, fashion industry images, and apparel mannequin retouches. Our expertise took 9 hours for the above batch. Here is a glimpse of them.
- B) In the next 7 hours, we sent them 1300 images, which needed multiple paths for image recolor and minor touch-ups.
What happened finally? Did we fail!?
After we closed the TRIAL part, we had to figure out the cost. Because our client had a bunch of images every month. And we had to be consistent in our service.
Moreover, we offered them a 60% bulk order discount, which significantly dropped the clipping service price record. We ensured a quick 24-hour turnaround of 5000 images. To clarify, it was 16 hours.
Since 2018, we have reliably provided high-quality and sincere service to every client. As of now, we have edited 1.2 million images and photos.
2023 Overview
services & strength
Photoshop Experts
Two Production Units
Cost Savings
Any questions? Hop on to FAQ.
That was the end of our client’s story. Wait! You managed to read all the way to the bottom. Can we assume that you need the same type of services? You may have liked our case study.
You may need clarification about how responsive and capable we are when handling large orders.
Count on us. Our commitment is to deliver perfect work that is in line with your instructions.
Have we convinced you enough? No? Then, this is your sign to encounter why we stand out. – GET A TEST WORK DONE- 7 DAYS!
Need Clipping Path Service instead? Try it out here – Clipping Path Service.
FAQ
1) Do you raise the price often?
Answer: NEVER until your project gets a new set of instructions or a revision of images.
We have a consistent price for each service.
2) Do you offer discounts for large orders?
Answer: We love to offer you bulk discounts. For more info, check out our pricing details here.
3) What payment options are available to you? Are there any conditions?
Answer: We accept PayPal. The payment amount must be cleared within 7 business days of receiving the invoice. Retailers or reputed companies can usually pay upon delivery or at the end of the month.
Every new client has to pay 30-40% in advance for their first order.
4) What if I’m not happy with the final product?
FM Media strives to deliver high-quality and error-free work. In such a case, we will re-do the job for free. Please feel free to contact us by phone or email.
5) How do I send or receive files or data?
Dropbox, Google Drive, or FTP are all options for sending and receiving images. Please send us your images via email if you have a small number. Keeping your data safe is our top priority.
6) What file formats do you accept and deliver?
Answer: We accept PSD, PNG, JPEG, TIFF, and a bunch of other formats. It’s your wish, and we’ll make it happen.
7) Is there a minimum and maximum order limit?
Yes, absolutely not. If you have large files or data to send, you’re welcome to do so. It doesn’t matter how many you order. One image is fine, too, if that’s what you prefer.
8) What about the turnaround time?
Answer: Our team can deliver thousands of images within 24 hours. Rush support is available upon request, however.
10) How do you ensure quality work?
Answer: Though we’re a small team, we’re super skilled. You’re in good hands with us because we’ve been around for a while. When experience matters, this is where we shine.